What is your warranty policy?
With a complaint we always look at the legal guarantee that applies to the complaint you have submitted. This means that the article must do what you can reasonably expect from the article. In addition, you are only entitled to a guarantee with a well-founded complaint. The complaint is well-founded if it was not caused by:
- Damage by intent or negligence
- Improper use or negligent maintenance
- Normal wear and tear
- Damage due to failure to observe or incorrect use of the instructions
If your complaint is well-founded, we will reimburse all costs within the warranty period. In addition to the (factory) guarantees, without prejudice to the rights that you have as a consumer on the basis of the law. Even after the (factory) warranty period has expired, you can contact us with a well-founded complaint.