- Credit card
If you have successfully placed an order with us, you will receive an e-mail from us containing your order confirmation. Have you not received this e-mail? Take a look at your spam folder to be sure. It may be that the order confirmation has ended up there. Did you not find the e-mail there? Please contact us at firstname.lastname@example.org and our customer service will gladly help you further.
Did you place your order before 17.00h on a working day? Then your order will be picked up the next day. We strive to have your order delivered within 3 working days.
We are sorry to hear that, but no worry. First check the track & trace link that you received via the shipping confirmation. It may be that the delivery period has been postponed. Is the delivery address correct and the period has not changed? Then look in the mailbox for a non-home message. The package can be delivered to the neighbours or the delivery person has given a new delivery time. Also received no notice that you were not at home? Then contact us at email@example.com.